Enrollment Manager Frequently Asked Questions

Getting Started

What is Enrollment Manager?

What training resources are available to teach SCOs how to use Enrollment Manager?

How do I access Enrollment Manager?

Is a new Memorandum of Understanding (MOU) required for Enrollment Manager?

Why is it required that SCOs give their personal Social Security Number (SSN) to sign into ID.me or LOGIN.GOV?

Can SCOs add SCO Read Only Users and Assistants to Enrollment Manager?

Can students see their certifications in the Enrollment Manager system?

Enrollment Manager Functionality

Is there a solution for Enrollment Manager timing out so quickly?

Is a student’s biographical and contact information prepopulated?

Can SCOs update a student’s biographical and contact information (e.g. birth date) in Enrollment Manager?

Do SCOs have access to students' entitlement information in Enrollment Manager?

When a student has applied for education benefits, but the application has not yet been approved, can we see the status of their application in Enrollment Manager? What happens when a student cannot be located under Find and Add a Student?

Does Enrollment Manager display Social Security numbers (SSN)? If so, how do I find it?

When payments come in, the student’s Social Security Number is how we identify payments. How can we identify payments going forward?

Is "Benefit Remaining" information also be available for non-CH 33 students (30, 1606, 35, etc.)?

Is Enrollment Manager able to send electronic letters, instead of paper mail letters and debt letters?

Is there a feature to see school debts specific to the student in the student file in Enrollment Manager? Can we see school debt and/or student debt on terms? Can the debt process be any different/faster?

Is there an option to select Graduate/Undergraduate?​

Why is a Program/Objective code required for a Guest Student?

Can SCOs add programs manually?

How do you update majors in Enrollment Manager?

What does the "Save as Draft" button do?

If we add a note in Enrollment Manager, who can view it?

How can I view or print a PDF for all enrollments/amendments for a student?

What types of reports can Enrollment Manager generate?

Why do OJT/APP, Flight, 1606, CH 30, and CH 35 enrollment certifications show “Pending review” after submitting an enrollment? This leaves SCOs not knowing if the enrollment has processed.

Enrollment Manager Procedural Guidance

How do I change my personal email/name if incorrectly displaying on enrollment documents?

When selecting the benefit for the student, what happens if the student is eligible for two different benefits? At that point, is it up to the school to determine the student preference and submit accordingly?'

How can I determine which student to add to our school if there are two students with the same name and birth date?

Do students need to submit a VA Form 22-1995 to their SCO when transferring?

For making changes, is there still a recommendation that SCOs should wait 24 hours between making amendments to a certification?

Is there a U.S. dollar currency selection for international certification? 

Can we add more than one enrollment period at one time?

Can Enrollment Manager make changes to already terminated certifications?

Enrollment Manager Data Processing and Outcome

What is a reasonable expectation in terms of how quickly VA can process the enrollment and send out the housing payment?

How does termination create debt?

Can we see students that applied for benefits? Or only ones that have been approved?

Resources and Troubleshooting

What resources are available if assistance is needed with ID.me?

Is there a preferred browser for Enrollment Manager?

Is there a streamlined way of reporting issues should they arise?

Can Regional Processing Offices (RPOs) contact SCOs through Enrollment Manager?

Does Enrollment Manager replace the Tungsten Network?

VBA and Custom Remarks​​​​​​ Guidance

How should we use the newest VBA remarks?

Terminology

Are there definitions for Enrollment Manager system terminology?